Privacy policy.

Change with Mel Pty Ltd (ACN 67 296 5034 ) understands that you value your privacy and wish to have your personal information kept secure. For these reasons, Change with Mel places a high
 priority on the security of information we hold. We have developed this policy to inform you of how 
we manage your personal information and maintain its integrity and security.

We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles. You can 
find more information about the Privacy Act and the National Privacy Principles on the Federal
 Privacy Commissioner’s website.

While we believe in keeping your personal information highly secure, we also believe that you have the
 right to be informed about how we deal with that information so, if on reading this policy you are
 unclear on any of the matters or simply want more information, please contact us at the details provided below.

What we collect

We aim to collect personal information only if it is relevant and necessary to providing the service or
product you have requested from Change with Mel.

In general, you can assume that we collect and hold the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

In most cases we will collect this information from you directly however in some cases we may 
purchase information from list owners or managers.

Naturally, we collect and hold a broad range of personal information gathered during the course of
 providing our services. However as stated above, we strive to ensure that
we collect and hold only that personal information which is relevant and necessary to your specific 
matters.

What we do with the information we collect

We collect information primarily to enable us to provide coaching and consulting services to our
clients. We may also use the information:

  • to send newsletters to you

  • to improve our products and services

  • to contact you for market research purposes

  • to customise the website according to your interests

  • to invite you to webinars or events hosted by Change with Mel

  • to inform you of developments at Change with Mel and other services that we can provide

Third Parties

The following third parties may have access to personal information:

  • IT technicians may have access when providing on-site support although it is our practice for them to work under supervision;

  • File storage services.

We will not otherwise disclose information about you unless:

  • is authorised by law

  • the disclosure is required by law

  • you have consented to our disclosing the information about you

Securing Your Personal Information

We are committed to maintaining the security and confidentiality of the data you provide us and we will
 take all reasonable precautions to protect your personal information from unauthorised disclosure, use
 or alteration.

Accessing Your Personal Information

You have a limited right to access all personal information that we hold about you. In limited
 circumstances, we may refuse your request to access, in which case, we will give you a reason for that
 refusal.

We are not required to provide access where:

  • denying access is required or authorised by law

  • providing access would be unlawful

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this Statement

This Privacy Policy is not a static document; we may make changes to this Privacy Policy from time to 
time for any reason. We will publish these changes on our website.

Contacting Us or Opting out

Whenever you receive any communication from us, look for the option to unsubscribe that you can select to opt out from further direct marketing communication from Change with Mel.

If you would like further information regarding this Privacy Policy, if you have concerns about the information that we currently hold about you, or any aspect of this Privacy Policy, please contact the Privacy Officer at:

Change with Mel Pty Ltd

2/9 Fanny Street, Moonee Ponds, VICTORIA, 3039

Phone: (+61) 0438894774

Email: melinda@changewithmel.com